Verified customer reviews · FDA Registered medical devices
I really appreciate this kind of service from the company. You just taught me something. I didn't know that the reason I'm getting so much relief from the cold pack from my freezer is because it's pushing the fluid back from the bursa sac. I never knew that's why the pain went down, but it makes sense. Thank you very much Talia, I really appreciate it, you've been a big help. This is very good customer service. Thank you very much, this has been a godsend.
I started using both the cuffs, the cold and the BFST, and yeah, I was really impressed. After only a few times using the BFST I could tell that my pain was significantly diminishing and I was getting more mobility, as far as being able to move my leg in different directions more, so that was very good. So I'm telling people about it! Once I got the products and started using them I could tell a difference really fast. I got more mobility, was able to put my leg back and forth more, just mobility all around without as much pain. I was able to sleep better at night and didn't have to thrash around for an hour or two trying to get comfortable. I felt like it was very very helpful. I am definitely impressed with these products, and your service. It is so nice to be able to not only use the products, but have somebody who knows give me information - that is really worth a lot.
I'm very pleased with my progress, and I can see the progress from when I started with the BFST wrap to today, just with two months. I just can't thank you guys enough, really, for everything. I can see where I was, and I was pretty hurt, and now I'm not. Just to be able to walk and not limp and not have the pain which I did have, I'm so thankful for that. The doctors were pushing surgery, and I just did not want any part of that, really - there was no alternative, there was just the surgery. I had asked questions, and I didn't even get answers to my questions when I had the MRI in front of me, just to even tell me, is this a big tear? And they wouldn't even answer that. And you know what, it was under 1 centimeter, so it was pretty small. I just didn't like the route they were encouraging me to go with. So I'm just thankful for you guys, and just the hope and encouragement through this whole process.
This has been fantastic, I really have enjoyed the service and follow up since I purchased it, and the customer service by you today is refreshing and I really appreciate it.
I think your customer service is really excellent, and it's really refreshing given some of the other companies I've dealt with.
"I'm really impressed with the professionalism of both you and the gentleman who took my order, it's really refreshing. It was compassionate, it was easy to understand."
This year I set a personal goal to climb Mount Washington, New Hampshire (6288 feet) and started training in April. In June I sustained a knee injury from my training as I increased the height and distance of my training; severe tendonitis. I ordered your products and started treatment on my right knee right away; I also consulted with your staff on the healing process. I took 1 1/2 weeks off from everything, while icing my knee multiple times a day. Into week 3-4 I started using both, ice after a short hike and heat after. In addition, I used your compression tape as my hikes got higher and longer. This past Saturday, I climbed Mount Washington and completed the climb and decent in 8 hours for a total of 10 miles. I don't believe I would have completed my goal without your products because I am 61 years old and the healing time for anything I do takes longer. I tell everyone I know about your products now. Thank you for your support for making my personal goal come through. Anyone who has climbed Tuckerman's Ravine knows how difficult a climb can be.
If you are in pain don't wait! Amazing Customer Service online and on the phone! So far I have purchased an Achilles Ankle Neoprene Wrap with ColdCure Technology. I received it today on a Saturday! I am thrilled with how well the wrap feels and how fast the non-migrating gel packs get cold and stay cold! Also, how easily they slide and fit inside the wrap. Once one of the three gel packs gets warm all I do is swap it out for another from the fridge or freezer. I also ordered the Pre Cut Tape and am pleased with the ease of use and stability. I look forward to getting additional items to help me knowing that good quality is what I will get. So happy to have found a place that truly cares about helping the customer by answering their questions in a friendly manner and not pushing you to purchase products but suggesting items that may work together to help your injury, pain, swelling, to give you relief! Thankful!
Thank you gals for being so supportive and helpful...it is refreshing in this day and age.
I just started using the products last week. I started out with the cold pack to decrease the swelling on my elbows and Sunday I started on the BFST wrap. I have noticed the pain has started diminishing a little bit. Already I'm happy with it as I have seen some results. Anything helps little by little. Going good, getting better. I'm quite happy with the product. I see it has been helping relieve the pain - it is down at least about 60% it's only been about 2 weeks so I'm really optimistic. Thank you for checking in
Your honest advice is appreciated and speaks well for your company; that you are giving treatment advice, not just pushing sales. This is very good service and I appreciate it.
I have used the BFST for 3 days now. The pain is significantly diminishing. BFST is actually healing my plantar inflammation! Thank you.... The foot BFST wrap is working wonderfully.
"waiting to write a review, cause I'm seeing some improvements... I've tried lots of other things like orthotics and splints and nothing has helped but this seems to be so far"